How do I access my AHA certification after I’ve already claimed the eCard through the initial email? Please go to the following link: https://ecards.heart.org/student/myecards Where’s my AHA eCard? First, please check your Junk or Other folders in your email, being sure that you are checking the email you put on the roster. If you have not received your eCard, you can call our TCC at 301-703-8187, option 1. I paid my registration fee for an AHA HeartCode Course and have not received a confirmation. When will I receive a confirmation? The HeartCode Courses are not automatically distributed. Each HeartCode Course needs to be manually sent. Please allow 24-48 business hours for Customer Service to send your HeartCode Course. I paid my registration fee for an AHA Course and have not received a confirmation. When will I receive a confirmation? The confirmations are not automated. Each confirmation is created specifically for the registrant. Please allow 24-48 business hours for Customer Service to contact you regarding your registration.

How can I turn in my clinical and field documentation (colored forms) and the preceptor training forms as hard copies? You can either bring them in person to Kristina at the Manassas office in room 201 at 8886 Rixlew Lane, Manassas, Virginia, 20109. Also, if it is more convenient, you may mail them, attention Kristina Boberg.

I completed my HeartCode Course and need to schedule a skills session. How do I schedule a skills session with an instructor? AEC is not notified when someone completes a HeartCode course. Please contact our TCC (Training Center Coordinator), Ashley Klein, to schedule a skills session. She can be reached at tcc@aecare911.org.